Privacy policy

Splendyr ("we", "us", "our") operates this store and website, including all related information, content, features, tools, products and services, in order to provide you, the customer, with a curated shopping experience (the "Services"). Splendyr is powered by Shopify, which enables us to provide the Services to you.

This Privacy Policy describes how we collect, use, and disclose your personal information when you visit, use, or make a purchase or other transaction using the Services or otherwise communicate with us. If there is a conflict between our Terms of Service and this Privacy Policy, this Privacy Policy controls with respect to the collection, processing, and disclosure of your personal information.

Please read this Privacy Policy carefully. By using and accessing any of the Services, you acknowledge that you have read this Privacy Policy and understand the collection, use, and disclosure of your information as described here.

We sell and ship within the United States only.

Cookies, Pixels, and Tracking Technologies

Please read this section carefully. It describes technologies that collect information about your device and your activity on our website, and how you can control them.

What we use

We and our service providers use cookies, pixels, tags, software development kits, and similar technologies on the Services. These fall into the following categories:

  • Strictly necessary. Required for the site to function. These keep your cart contents, keep you logged in, process your payment, and protect against fraud. They cannot be switched off and do not require your consent.
  • Analytics and performance. Help us understand which pages are visited, how visitors move through the site, and what is or is not working. We use Shopify's built-in store analytics for this purpose.
  • Advertising and marketing. Allow us and our advertising partners to show you ads for our products on other websites and social platforms, and to measure whether those ads work. We use the Meta Pixel, operated by Meta Platforms, Inc., which may transmit information about your device and your activity on our site to Meta. Meta's use of that information is governed by its own privacy policy, available at https://www.facebook.com/privacy/policy.
  • Functional. Remember your preferences, such as previously viewed items.

A current list of the specific technologies in use on the Services is available through the cookie preferences link in our website footer.

Consent

When you first visit the Services from a browser we have not seen before, you will be shown a consent banner.

Analytics, advertising, and functional technologies are not activated until you consent to them. Only strictly necessary technologies operate before you make a choice. You may accept all, reject all, or select categories individually. You may change or withdraw your choice at any time through the cookie preferences link in our website footer, and withdrawing consent will not affect the lawfulness of processing carried out before you withdrew it.

We record and retain your consent choice, including the date, time, and categories selected, so that we can honor it and demonstrate that it was given.

Global Privacy Control and opt-out preference signals

If you visit our website with the Global Privacy Control (GPC) signal enabled, we will treat this as a request to opt out of the sale and sharing of your personal information for the device and browser you are using, and, where we can associate the signal with an account, for that account as well. You can learn more at https://globalprivacycontrol.org/. Other than GPC, we do not currently recognize other "Do Not Track" signals.

Session recording and communications

We do not use session replay or session recording technology on the Services, and we do not record, monitor, or transcribe telephone calls.

If we introduce live chat, session recording, or call recording in the future, we will update this Policy and obtain your consent before doing so, and any recording notice will be displayed before the communication begins.

Third parties

The Meta Pixel described above is provided by a third party, Meta Platforms, Inc., which may receive information about your device and your activity on the Services and may combine it with information collected elsewhere. Meta's use of that information is governed by its own privacy policy. Where required by law, we obtain your consent before permitting this or any other third-party technology to collect information through the Services.

Personal Information We Collect or Process

When we use the term "personal information," we are referring to information that identifies or can reasonably be linked to you or another person. Personal information does not include information that is collected anonymously or that has been de-identified so that it cannot identify or be reasonably linked to you.

Depending on how you interact with the Services, we may collect or process the following categories, including inferences drawn from them:

Category Examples Do we disclose it for advertising?
Contact details Name, billing address, shipping address, phone number, email address Yes, to advertising partners, if you have consented
Financial information Payment card information, transaction details, form of payment, payment confirmation No
Account information Username, password, preferences and settings No
Transaction information Items you view, add to cart, add to wishlist, purchase, return, exchange, or cancel, and your past transactions Yes, to advertising partners, if you have consented
Communications with us The content of your customer support inquiries and emails No
Device information Device, browser, network connection, IP address, and other unique identifiers Yes, to advertising partners, if you have consented
Usage information How and when you interact with or navigate the Services Yes, to advertising partners, if you have consented

We do not knowingly collect sensitive personal information, biometric data, precise geolocation, or information about your health, and we do not ask for it.

Personal Information Sources

We may collect personal information:

  • Directly from you, when you create an account, place an order, communicate with us, or otherwise provide it;
  • Automatically through the Services, from your device when you visit our website, through the technologies described above and subject to your consent choices;
  • From our service providers, when we engage them to enable certain technology or when they process personal information on our behalf;
  • From our partners or other third parties, including advertising and analytics partners.

How We Use Your Personal Information

  • Provide, tailor, and improve the Services. To perform our contract with you, process payments, fulfill and ship your orders, remember your preferences, send order notifications, process returns and exchanges, manage your account, enable reviews, and recommend products.
  • Marketing and advertising. To send promotional communications by email or text where you have opted in, and to show you online advertisements for our products, including based on items you have viewed or added to your cart. Advertising uses of your information depend on your consent choices.
  • Security and fraud prevention. To authenticate your account, provide a secure payment experience, and detect, investigate, or act on fraudulent, illegal, or malicious activity. You are responsible for keeping your account credentials safe.
  • Communicating with you. To provide customer support and maintain our business relationship.
  • Legal reasons. To comply with applicable law, respond to valid legal process, participate in litigation or civil discovery, and enforce or investigate potential violations of our terms or policies.

How We Disclose Personal Information

We may disclose your personal information:

  • To Shopify and to vendors who perform services on our behalf, including payment processing, order fulfillment and printing, shipping, data analytics, cloud storage, email delivery, and customer support. These providers are permitted to use your information only to perform services for us.
  • To business and marketing partners, to advertise to you. We use Shopify to support personalized advertising with third-party services based on your online activity with different merchants and websites. These partners use your information in accordance with their own privacy notices. Depending on where you reside, you may have the right to direct us not to share information about you for this purpose. You can exercise that right at https://shopsplendyr.com/pages/data-sharing-opt-out or through the cookie preferences link in our footer.
  • When you direct or consent to disclosure, such as to ship your order or through your use of social media widgets.
  • In connection with a business transaction such as a merger, acquisition, or bankruptcy; to comply with legal obligations, including subpoenas and search warrants; to enforce our terms; and to protect or defend the Services, our rights, and the rights of our users or others.

We do not sell your personal information for money. Under California law, the disclosure of personal information to advertising partners for cross-context behavioral advertising may be considered a "sale" or "share" even where no money changes hands. You can opt out of that disclosure at any time using the links above.

Order Fulfillment

Your items are made to order. To fulfill your order we transmit the information necessary to produce and ship it, including your name, shipping address, and order contents, to our third-party fulfillment partner and to the carrier delivering your parcel. We do not transmit your payment card details to our fulfillment partner.

Relationship with Shopify

The Services are hosted by Shopify, which collects and processes personal information about your access to and use of the Services in order to provide and improve them. Information you submit to the Services will be transmitted to and shared with Shopify and with third parties that may be located in countries other than where you reside.

To help protect, grow, and improve our business, we use certain Shopify enhanced features that incorporate data obtained from your interactions with our store, along with other merchants and with Shopify. In these circumstances Shopify is responsible for the processing of your personal information, including for responding to your requests to exercise your rights over these uses. To learn more, see the Shopify Consumer Privacy Policy at https://www.shopify.com/legal/privacy/app-users, and the Shopify Privacy Portal at https://privacy.shopify.com/en.

Third Party Websites and Links

The Services may link to websites operated by third parties. If you follow those links, you should review their privacy and security policies. We do not guarantee and are not responsible for the privacy or security of those sites, or the accuracy of information found on them. Information you share on public or semi-public venues, including third-party social platforms, may be viewable by others. Our inclusion of a link does not imply endorsement.

Children's Data

The Services are not intended for children, and we do not knowingly collect personal information from anyone under the age of majority in their jurisdiction. If you are the parent or guardian of a child who has provided us with personal information, contact us using the details below and we will delete it. As of the effective date of this Policy, we do not have actual knowledge that we sell or share the personal information of individuals under 16 years of age.

Security and Retention of Your Information

No security measures are perfect or impenetrable, and we cannot guarantee perfect security. Information you send us may not be secure while in transit. Please do not use unsecure channels to send us sensitive or confidential information.

How long we retain your personal information depends on why we hold it:

  • Order and transaction records: retained for [7] years, to meet tax, accounting, and warranty obligations.
  • Account information: retained while your account is active, and for [24] months after it becomes inactive.
  • Marketing contact information: retained until you unsubscribe, and for a short period afterward to honor your opt-out.
  • Customer support correspondence: retained for [3] years.
  • Consent records: retained for [3] years, to demonstrate your choices were honored.
  • Analytics and advertising identifiers: retained according to the retention periods of the relevant provider.

Your Rights and Choices

Depending on where you live, you may have some or all of the following rights. These rights are not absolute, may apply only in certain circumstances, and in some cases we may decline a request as permitted by law.

  • Right to access or know what personal information we hold about you.
  • Right to delete personal information we maintain about you.
  • Right to correct inaccurate personal information.
  • Right of portability, to receive a copy of your personal information and to have it transferred to a third party in certain circumstances.
  • Right to opt out of sale or sharing for targeted advertising. Exercise this at https://shopsplendyr.com/pages/data-sharing-opt-out, through the cookie preferences link in our footer, or by enabling Global Privacy Control in your browser.
  • Right to limit use of sensitive personal information. We do not collect or use sensitive personal information for purposes that require this option.
  • Managing communication preferences. You may unsubscribe from promotional emails at any time using the link in any such email. We may still send non-promotional messages about your account or orders.

You may exercise any of these rights by contacting us using the details below. We will not discriminate against you for exercising them. We may need to verify your identity before processing a request. You may designate an authorized agent to act on your behalf, and we will require proof of that authorization. We will respond within the time required by applicable law.

Complaints

If you have a complaint about how we process your personal information, contact us using the details below. Depending on where you live, you may have the right to appeal our decision, or to lodge a complaint with your state Attorney General, the California Privacy Protection Agency, or your local data protection authority.

International Transfers

We may transfer, store, and process your personal information outside the country you live in, including through Shopify and our other service providers.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time, including to reflect changes to our practices or for operational, legal, or regulatory reasons. We will post the revised Policy on this page, update the "Last updated" date, and provide notice as required by applicable law.

Contact

Should you have any questions about our privacy practices or this Privacy Policy, or if you would like to exercise any of the rights available to you, please contact us at:

Shop Splendyr 2355 Westwood Blvd # 183 Los Angeles, CA 90064 United States Email: info@shopsplendyr.com