Return & Refund Policy

Splendyr · www.shopsplendyr.com

We have a 30-day return policy, all return requests have a 7 day processing time, which means you have 21 days after receiving your item to contact us about a problem with your order.

Every item we sell is made to order. Nothing sits in a warehouse waiting to be picked. When you place an order, your item is produced specifically for you by our third-party fulfillment partner and shipped directly to you. Because production only begins after you order, we cannot restock or resell returned items, so we are unable to accept returns for change of mind, wrong size, or wrong color. Please review the size chart, color description, and product photos on each product page before ordering.

To be eligible for a replacement or refund, your item must have arrived defective, damaged, or incorrect. You will also need your order number or other proof of purchase.

To start a claim, contact us at [SUPPORT@SHOPSPLENDYR.COM] with your order number, a description of the problem, and clear photos of the issue. For print or fabric defects, include one photo of the full item and one close-up of the defect. If the item was damaged in transit, photos of the packaging and shipping label help as well. Video is fine for anything photos cannot capture. We cannot approve a claim without photo or video evidence, as this is how our fulfillment partner verifies production and shipping faults.

You do not need to send anything back to us. Because your item was made specifically for you, our fulfillment partner does not accept physical returns. Please keep or dispose of the item as you see fit. Do not ship items back on your own initiative, as we have no address to receive them and cannot refund postage you spend doing so.

We aim to respond within 2 business days and to resolve approved claims within 5 business days of approval.

You can always contact us for any return question at [SUPPORT@SHOPSPLENDYR.COM].

Damages and issues

Please inspect your order upon reception and contact us immediately if the item is defective, damaged, or if you receive the wrong item, so that we can evaluate the issue and make it right. We cover:

• Manufacturing defects. Misprints, off-center or blurred artwork, incorrect colors, print that is peeling, flaking, or cracking, loose or unraveling stitching, holes or flaws in the fabric, or faulty zippers, drawcords, and fasteners.
• Damage in transit. The item arrives torn, ripped, stained, marked, or water-damaged, or with split or open seams. [For non-apparel items such as mugs and accessories, this also covers chips, cracks, and breakage.]
• Wrong item received. You receive a different product, size, or color than the one on your order confirmation.
• Item never arrives. Your order is confirmed lost by the carrier.

If tracking shows no movement for [15] consecutive days, or the carrier confirms your package as lost, contact us and we will file a claim and send a replacement or issue a refund at no cost to you. If tracking shows the parcel as delivered but you cannot locate it, please check with neighbors, building management, and your local carrier depot first, and allow 48 hours, since parcels are frequently marked delivered slightly early. If it still has not surfaced, contact us and we will help you open a carrier investigation.

Exceptions / non-returnable items

Certain types of items cannot be returned, including custom and made-to-order products. Because every Splendyr item is printed and assembled after you place your order, we are unable to accept returns for:

• Change of mind or buyer's remorse.
• Ordering the wrong size or color. Please consult the size chart on each product page before purchasing.
• An incorrect shipping address supplied at checkout.
• Normal wear, improper care, or damage occurring after delivery, including damage from washing, drying, or handling contrary to the care instructions.
• Minor variation in print placement, fabric shade, or screen-to-product color, all of which are inherent to made-to-order printing and are not defects.
• Claims submitted more than 21 days after delivery.

Unfortunately, we cannot accept returns on sale items or gift cards.

If an order is returned to our fulfillment partner because of an address error on your part, we will contact you and can reship to a corrected address once you cover the reshipping cost. If you would rather not reship, we will refund the item price, less original shipping. If the address error was ours, we cover everything.

Please get in touch if you have questions or concerns about your specific item. If your situation is not listed here, contact us anyway. We review edge cases individually and will do what we reasonably can.

Cancellations

Production begins quickly after checkout. You may cancel or amend an order within [4] hours of placing it by emailing us with your order number. After that point the item has entered production and cannot be cancelled, changed, or refunded.

Exchanges

Because each item is produced individually, we do not offer size or color exchanges. If you received the wrong size or the wrong item because of our error, that is covered under Damages and issues above and we will replace it free of charge.

Approved claims are resolved by default with a free replacement of the same item, sent at no cost to you. Replacements are newly produced and ship on standard production and delivery timelines.

Refunds

We will notify you once we have reviewed your claim and let you know whether the refund was approved or not. If a replacement is not practical, whether because the item is discontinued, out of stock, or you would simply prefer your money back, we will issue a full refund including original shipping.

If approved, you will be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.

If more than 15 business days have passed since we have approved your refund, please contact us at [SUPPORT@SHOPSPLENDYR.COM].

Please contact us before disputing a charge with your bank. Nearly every issue is resolved faster directly with us than through a dispute process, which can take up to 90 days.

Your statutory rights

Nothing in this policy limits or excludes any rights you have under applicable consumer protection law. Your items must be of satisfactory quality, fit for purpose, and as described. If they are not, you retain your legal remedies regardless of the timeframes above.

Customers in the United Kingdom and European Union: the statutory 14-day right to cancel does not generally apply to goods made to your specification or clearly personalised. Where that exemption does not apply to your order, your cancellation rights remain intact and you may exercise them by contacting us.

Customers in California and other jurisdictions with mandatory disclosure rules: this policy is displayed on our website and linked at checkout prior to purchase, and forms part of your order terms.

Contact

Splendyr Web: www.shopsplendyr.com

We respond to all enquiries within 2 business days.

We may update this policy at any time. The version in effect on the date you place your order is the version that governs it. Material changes will be posted on this page with a revised "Last updated" date. This policy is governed by the laws of the State of California, United States, without regard to conflict-of-law principles.