Shipping Policy

Splendyr · www.shopsplendyr.com

Every item we sell is made to order. Nothing sits in a warehouse waiting to be picked. When you place an order, your item is produced specifically for you by our third-party fulfillment partner and shipped directly to you.

This means your order goes through two stages, and the total time to your door is the sum of both:

1. Production time, while your item is printed and finished.
2. Transit time, while the carrier moves it to your address.

Estimated delivery dates shown at checkout and in your confirmation email are estimates, not guarantees.

Where we ship

We ship within the United States only. This includes all 50 states and the District of Columbia[, along with Puerto Rico and other US territories].

We do not ship internationally at this time. If you are ordering from outside the United States, please do not place an order, as we are unable to fulfill it and will cancel and refund it.

We are unable to ship to [P.O. boxes, APO and FPO addresses, and freight forwarders]. Please provide a street address where someone can receive the parcel.

Production time

Most orders enter production within [24] hours of purchase and are produced and handed to the carrier within [2 to 7] business days.

Production times can run longer during peak periods, including November and December, and for certain product types such as [embroidered items / all-over-print garments / outerwear]. If your order will take significantly longer than the window above, we will email you with a revised date and the option to cancel for a full refund.

Business days are Monday through Friday, excluding public holidays. Orders placed on a weekend or holiday enter production the next business day.

Transit time

Once your order ships, estimated transit times are:

Destination	Estimated transit
Continental United States	[3 to 5] business days
Alaska and Hawaii	[5 to 10] business days
[Puerto Rico and US territories]	[7 to 14] business days

Add production time to these figures to estimate total delivery time. An order placed on a Friday afternoon, for example, typically arrives [one to two weeks] later rather than in the transit window alone.

Shipping rates

Shipping is calculated at checkout based on your destination and the items in your cart. The exact amount is shown before you pay, and no shipping charges are added afterward.

[We offer free standard shipping on orders over $75.]

Sales tax is calculated at checkout where required by your state and local jurisdiction.

Tracking

You will receive a shipping confirmation email with a tracking number once your order leaves our fulfillment partner. Please allow up to 48 hours for tracking to show its first scan, as carriers often do not update until the parcel reaches their first sorting facility.

If you have not received a shipping confirmation within [7] business days of ordering, contact us at [SUPPORT@SHOPSPLENDYR.COM] and we will look into it.

Orders with multiple items

Items in the same order are sometimes produced at different facilities and may ship separately, in more than one parcel, with separate tracking numbers, and arrive on different days. You are not charged extra for this.

If part of your order has arrived and the rest has not, check whether you received more than one shipping confirmation email before assuming an item is missing. If you only received one, contact us.

Address accuracy

Please double-check your shipping address at checkout, including apartment or unit numbers. Once an order enters production we cannot change the destination.

If a parcel is returned to our fulfillment partner because of an incorrect or incomplete address, we will contact you and can reship once you cover the reshipping cost. If you would rather not reship, we will refund the item price, less original shipping. If the error was ours, we cover everything.

Delays

Carrier delays, severe weather, and peak-season volume can extend transit times beyond the estimates above. These are outside our control and are not grounds for a refund on their own, though we will always help you chase a delayed parcel.

Lost and undelivered parcels

If tracking shows no movement for [15] consecutive days, or the carrier confirms your parcel as lost, contact us and we will file a claim and send a replacement or issue a refund at no cost to you.

If tracking shows the parcel as delivered but you cannot locate it, please check with neighbors, building management, and your local carrier depot first, and allow 48 hours, since parcels are frequently marked delivered slightly early. If it still has not surfaced, contact us and we will help you open a carrier investigation.

Damaged and incorrect orders

Please inspect your order on arrival. If your item arrives damaged, defective, or is not what you ordered, contact us within 21 days of delivery and we will replace it free of charge or refund you. Full details are in our [Return & Refund Policy].

Cancellations

Production begins quickly after checkout. You may cancel or amend an order within [4] hours of placing it by emailing us with your order number. After that point the item has entered production and cannot be cancelled or changed.

Contact

Splendyr [Email: [SUPPORT@SHOPSPLENDYR.COM] Web: www.shopsplendyr.com

We respond to all enquiries within 2 business days.

We may update this policy at any time. The version in effect on the date you place your order is the version that governs it.